Frequently Asked Questions

How do I order tile from Stone Sparrow?
What glazes can I use with the tiles I order?
Can Stone Sparrow tiles go outside?
Does Stone Sparrow install tile?
How do I keep our tiles looking their best ?
What is crazing ?
Other questions ?

How do I order tile from Stone Sparrow?
You can either email or call us direct to place your order. Please see our ordering page for more information.

What glazes can I use with the tiles I order?
All of our tiles can be glazed with any color you choose.

Can Stone Sparrow tiles go outside?
Yes, all of our tiles are created from stoneware clay that is high fired, making it frost proof and suitable for indoor and outdoor applications.

Does Stone Sparrow install tile?
No, we only create the tiles, we do not install them. Although we may be able to recommend someone in your area who does. If you choose to install the tile yourself a good resource for information is the Tile Council of America's "Handbook of Ceramic Tile Installation". (www.tileusa.com)

How do I keep our tiles looking their best ?
We recommend cleaning the tiles with nonabrasive household cleaners. We also recommend sealing all of our tiles with a high quality sealer. This will make cleaning a breeze and will preserve the original charm of the tile.

What is crazing ?
Crazing is the phenomena of hairline cracks appearing in the glaze of the tile. You will see crazing in old tile installations and adds character and beauty to your installation. Its a natural process of handcrafted tiles and do not consider it a defect.

Other questions ?
Please don't hesitate to contact us direct if you have any other questions.